Returns
We expect you’ll love your purchases. On the off chance you don’t, we’re pleased to offer a refund, exchange or Store Credit.
- To be eligible for a return, returns must be received by The Tales within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.
- We will send you a pre paid returns label to return free of charge
- All International customers outside of Australia will need to return their purchases at their own cost
- For additional information, please email returns@thetales.com.au
To initiate a return please use our return portal
If you would prefer to use your own return label, please return to the below address:
The Tales Returns
23 Warringah Street, north Balgowlah, Sydney, NSW, 2093, Australia
Please note, that local post services can take 5–7 business days to return your parcel. At that point of processing, we will confirm its arrival, and your store credit will be applied.
We appreciate your patience.
We offer exchanges on returns of full-priced items submitted within 14 days of delivery.
Please use return portal
Please note, that local post services can take 5–7 business days to return your parcel. At that point of processing, we will confirm its arrival, and your store credit will be applied.
We appreciate your patience.
Sale items purchased online cannot be returned. We are unable to amend or cancel orders that have already been placed. We do not offer refunds, exchanges or credit notes on any sale items unless deemed faulty. If an order is returned, the items will be sent back to you at an additional charge.